Our Customer Contact Centre is based in newly refurbished offices situated in the centre of Glasgow.
Our entire Customer Contact Centre team works together to provide support to and enhance the experiences of our patients. A number of different roles exist, from handling inbound and outbound customer enquiries, to booking appointments, to managing teams of operators. As our team members directly deal with patients, it is critical that they have strong communication skills, and are able to use judgment, initiative, and tact while building rapport.
All successful candidates enjoy a fully comprehensive training programme as part of our professional induction programme. There are also numerous opportunities for advancement, as we encourage each individual's career development.
View a full listing of current Customer Contact Centre vacancies within Optical Express.